Privacy Policy
Last Updated: February 3, 2026
A Craft Moving and Storage Inc. DBA Soft Touch Moving and Storage (we, us, our) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services, including SMS marketing, email marketing, appointment reminders, and website tracking tools. By using our services or opting into our communications, you agree to this Privacy Policy and our Terms and Conditions.
Contact information
We may collect your name, email address, phone number, and mailing address when you submit forms, book appointments, request information, or otherwise provide it to us.
Communications data
If you opt in, we collect your messaging preferences and maintain records of consent and opt out activity related to SMS and email communications. SMS consent is obtained when you:
• Complete an online form and check the consent box to receive marketing or non-marketing text messages
• Provide your phone number through our website or during interactions with our services
• Verbally provide consent through a phone call with our representatives
When you provide consent, we use your phone number to:
• Send promotional offers and marketing communications (if you opted in for marketing messages)
• Send appointment confirmations, reminders, and service updates
• Provide customer support and respond to your inquiries
• Send service-related notifications and important account information
You may withdraw your consent at any time by texting STOP to any message you receive from us or by contacting us directly. Message and data rates may apply. Message frequency varies based on your interactions with our services.
Usage and device information
We may use cookies, pixels, and analytics tools to collect information about how you use our website. This may include your IP address, browser type, pages visited, and interaction data.
Appointment and service data
If you schedule appointments or use our services, we may collect details associated with those interactions.
We use your information to:
Provide requested services and customer support
Send appointment confirmations and reminders
Send SMS and email communications that you have explicitly consented to receive
Improve our website and marketing performance using analytics
Maintain compliance records related to consent and opt outs
Protect our business and users, including fraud and security monitoring
We use cookies and similar technologies to personalize your experience and understand how our website is used. You can control cookies through your browser settings. Some features may not work correctly if cookies are disabled.
We do not sell your personal information. We do not share mobile phone numbers, SMS opt in data, or consent information with third parties or affiliates for marketing or promotional purposes. We may share information only in the following limited circumstances:
Service providers
We may share information with trusted vendors who help us deliver services, such as SMS and email delivery, customer support tools, scheduling tools, and analytics providers. These providers may only use information to perform services on our behalf.
Legal and safety
We may disclose information if required by law or to protect the rights, safety, and security of Soft Touch Moving and Storage, our users, or others.
Business transfers
If Soft Touch Moving and Storage is involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction. Any successor will be required to honor this Privacy Policy.
Third party sharing
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
SMS opt out
You can opt out of SMS messages at any time by replying STOP to any message. After you send STOP, we will send a confirmation message and you will no longer receive SMS messages unless you opt back in.
Email opt out
You can unsubscribe from marketing emails by clicking the unsubscribe link in the email.
Access and correction
You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable law.
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is fully secure, so we cannot guarantee absolute security.
Our services are not intended for children under 13 and we do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. The updated version will be posted with a new Last Updated date.
If you have questions about this Privacy Policy, contact:
Soft Touch Moving and Storage
Address: 3150 S. Walnut St., Bloomington, IN 47401
Phone: (812) 333-4755
Email: [email protected]